- Same exchange/return policy is applicable during the promotion period.
- Discounts are not applicable on wholesale sales and the online store has the right to cancel the order.
- Delivery Period might be extended up to 15 working days during the sale festival.
- The online store has the right to stop the offer if stock runs out.
- The customer has the right to cancel the order and refund the amount according to the stated policy.
- The customer has the right to obtain a copy of the refund request.
- Gifts are available till stock last or the promotion ends.
- Gifts are applicable to selected items.
- Additional discounts and gifts can not be combined for online customers.
- If gifts are not selected by customers from the website, then they cannot be claimed.
- Some discount offers are not valid on the website.

Furniture Return & Exchange Policy

1- A customer who pays for goods and has not taken delivery, can cancel his goods within 15 days can be made without a fee. Cancellation is acceptable after 15 days against a fee of 5% of the value.
Reason for those fees: Booking goods and then canceling customers prevents the sale of those goods to other customers and consequently hurts the business. Furthermore, cancellation and refund require administrative efforts.

2- A customer who purchases and has the goods delivered to his residence can return the goods as per the following terms:
a) If goods received have manufacturing defects like a change in color after delivery or the peeling of wood due to glue defects or defective springs on seats or defective mechanisms etc. EDDY would offer the customer repair options unless it’s not due to misuse.
b) If goods are delivered and not installed but the customer wants to return as he is not satisfied with the choice and there are no defects. A charge of SR 500 is imposed per truckload inside the city in which the purchase was made.
c) If Wooden furniture is delivered i.e. bedroom, dining room, dining chairs, nightstand, dresser, etc. are delivered and installed then return is not acceptable.

3- No returns or refunds are acceptable after 72 hours from purchase.

4- The policy above applies to goods sold outside the sale period. If sold during a sale period goods cannot be returned or refunded.

Return and Exchange Policy

In case you are not satisfied with your product(s) you can request to return / exchange (within 7 days after delivery) and shipment fees or/and Bank transfer fees will be charged to the customer (the product should be packed in its original packaging upon purchase along with all its accessories and user manuals)

In case the customer refuses to receive his order for any reason, shipment fees or/and Bank transfer fees will be charged to the customer

In case the product(s) is defective, within 24 hours from the date you receive your order, you can request to return the product(s) to Eddy (contact 920033299). And Agency technical report is a must to approve a return/replacement

In case of return or exchange, the product should be packed in its original packaging upon purchase along with all its accessories and user manuals.

The return and exchange policy does not cover the defects caused by ignorance, abandonment, misuse, failure in following the user manual's instructions, the product is used for different purposes other than its main one, or due to partial or complete defect to the product.

Refunds of Credit Cards processed purchases will be made through the customer's bank and that process might take up to 14 working days depending on the customer's bank system and a cash refund will not be applied.

All Products sold are covered with Standard Manufacturer and Agency Warranty.

Warranties are granted on certain sold appliances, varying from one agent to another as per their associated policies.  Eddy is not responsible to fix, repair or exchange any item that does not contain this feature in the warranty, in addition to that, any repairs out of the warranty will be charged at the customer’s expense upon advice prior to proceeding in maintenance. In all cases, the warranty is not included the appliance’s accessories.

Items bought during sales campaigns and clearance are not subject to return, nevertheless, they can be exchanged in case of manufacturing defect only and that will happen right after the agency assessment.

Exclusions:

• Software and video games are non-returnable.
• Due to hygienic reasons Health & Beauty products (shavers, epilators, oral/ dental care…) are not subject to any return, replacement or refund, unless found defective within (24) hours. An agency technical report is a must to approve the return/replacement
• Mobile phones, computers, and gaming devices are not subject to any return, replacement, or refund unless found defective within (24) Hours. An agency technical report is a must to approve the return/replacement
• Printers, faxes, copy machines, supplies, and accessories are not subject to any return, replacement or refund, unless found effective within (24) Hours. An agency technical report is a must to approve the return/replacement
• Product details inventory and prices
• Our permanent and relentless quest to provide accurate and comprehensive information about our products (such as product and price and product specifications and illustrations and technical characteristics) the availability and provide comprehensive information on the services.
• Taking into account the maximum limits of precision in the presentation of colors of the products on the website, but what you see in the colors of the phenomenon of the site depends primarily on your screen settings and this is beyond the scope of our control where we cannot confirm definitively approved the color settings of your screen.
• Publishing products or services details (including but not limited to newsletters marketing and advertising and business presentations and offers magazines and small publications) on the website is no guarantee of the availability of products or offers or prices, either through e-shopping or at the show either directly.
• Some errors may occur during the process of providing the product or service and the provision of detailed information about the prices on the website. The website cannot provide you with affordable products individually or know the total cost of the product or service until the receipt of the request mail is completed. In case the request and invoice for certain product or service and price were incorrect or the information was wrong for the receipt of an error in recording the correct price or product or service information are entitled to the website in this case either to continue with you to illustrate this error and how to deal with him or cancel your order and notify you of this cancellation. If your application is accepted and has been followed up electronically, the total cost will be calculated and deducted from your credit card account, and we will notify you by e-mail that the payment process is conducted properly.
• With all of our efforts to provide the lowest prices in Saudi Arabia, some differences may happen between the shown retail prices and the prices on the website. We strive to offer you the best prices on the website as well as all of our showrooms, however, some differences in prices may arise between the website and the prices at the show. The "Best Price Guarantee" service items are not offered on purchases through the website.
• The availability of products as well as prices is subject to change without prior notice.
  Eddy has all right to ignore or cancel any order that has more than one unit per item even if the customer places more than one order for the same item
  

  Categories exclude but are not limited to Pre-order and new launch products - All types of PC, Mobiles & As well as purchasing through installment programs - All last pieces and (As is) products, furniture , household, home decor &, etc and the redemption of the voucher on All categories, the cashback amount will be loaded to the wallet of eligible customer on our website within 48 Hours from date of purchase this amount cannot be redeem for cash or anything else rather than customer wallet on our website.

  The offer is valid at our mentioned sales channels (Eddy.com.sa, and Eddy mobile app).

  Products are included in the offer according to the stock availability.

  Eddy has the right to cancel any order without prior notice in case it does not abide by these terms and conditions or due to any of the following reasons:

  Enter a wrong delivery address or wrong contact details by the customer, or the customer is not reachable when contacting him.

  Eddy has the right to cancel any order due to an issue with the product at any stage of preparation, shipping or etc.

  By redeeming the offer, the customer is indicating his agreement to be bound by these special terms and conditions governing this offer only. The other generic Terms and Conditions of eddy will continue to apply unless it contradicts these special terms.

  eddy reserves the right to suspend, cancel or amend any of these terms and conditions at any time prior to or during the validity period.

  eddy shall not be liable for any loss whatsoever and of any kind to the customer that could be related to this offer.

  eddy will not be liable for any claims under this offer as well.

  These special Terms and Conditions and their amendments from time to time shall be governed by the

  laws of the Kingdom of Saudi Arabia and MCI regulations

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